Shipping policy

Order processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with tracking information when your order has shipped.

Shipping rates and delivery times

Free standard shipping on all orders over $50. For orders under $50, the shipping cost is calculated and displayed at checkout.

Standard delivery typically takes 7–15 business days depending on your location. Some items may arrive in separate packages so that nothing is delayed.

Order tracking

Every order includes tracked delivery. Once your order ships, you will receive an email with your tracking number and a link to follow your package every step of the way. Please allow up to 5 business days for tracking information to update after dispatch.

Delays

Delivery estimates are provided as a guide. Occasionally, carrier delays, customs processing or high-demand periods can extend delivery times beyond our estimates — these situations are outside our control, but we will always help you locate your package.

Customs, duties and taxes

Any customs or import duties charged once the parcel reaches its destination country are the responsibility of the recipient. Most orders arrive without any additional charges.

Wrong address or failed delivery

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible through our contact page — we can update the address if the order has not yet shipped.

Lost or damaged in transit

If your order arrives damaged, or tracking shows it as lost, contact us within 48 hours through our contact page with your order number (and photos if damaged). We will send a free replacement or issue a full refund, backed by our 30-day money-back guarantee.